A Friday thought on Transactional Analysis

Good management shouldn’t be transactional, but behaviour often is. Here at BITS we often talk about reciprocity and consequence management, where one good deed earns another.  However, these are always presented as part of cultural change, where people behave in a reciprocal manner or are driven by a consequence led environment.  We never suggest that Read more about A Friday thought on Transactional Analysis[…]