Supplier Relationship Management

Tip the balance in your favour. Did you know that also provide support and training on Supplier Relationship Management? Your suppliers have a detailed plan prescribing how they manage you and their other customers. Do you have such a plan? Striking the right relationship with your suppliers and managing the balance of power could Read more about Supplier Relationship Management[…]

A Friday thought on Friday thoughts

Let’s get talking…… It is Friday again and time for another Friday thought from BITS.  Our Friday thoughts are our way of shining a little light on the important bits of business that are often overlooked.  So frequently in our working lives we get so focussed on the day-to-day requirements of the job, that we Read more about A Friday thought on Friday thoughts[…]

A Friday thought on safety leadership

One of the most powerful leadership tools available to a manager is to listen to a concern from a team member, act upon it and fix it. When looking to implement a behavioural safety program or introduce new initiatives around behavioural safety, I have often heard managers say things like, ‘this is too sophisticated for Read more about A Friday thought on safety leadership[…]

A Friday thought on the Black Box

Not only are they not a 1990’s Italian house music band, they are not even black! Air crash investigations often hang on the outcome of a review of the black box recorder.  Unlike any other industry, the air travel industry actual invest in incident investigation before any accident has occurred.  The black box device is Read more about A Friday thought on the Black Box[…]

A Friday thought on Positive Productivity

Your maximum output is my minimum expectation! This week BITS have delivered a number of behavioural workshops to varying audiences from different backgrounds, different in terms of industry and culture.  When exposed to the science of human behaviour and positive consequence management to influence behaviour, everyone understood and accepted this science.  However, under questioning after Read more about A Friday thought on Positive Productivity[…]

A Friday thought on Transactional Analysis

Good management shouldn’t be transactional, but behaviour often is. Here at BITS we often talk about reciprocity and consequence management, where one good deed earns another.  However, these are always presented as part of cultural change, where people behave in a reciprocal manner or are driven by a consequence led environment.  We never suggest that Read more about A Friday thought on Transactional Analysis[…]


Friend of BITS and adventurer Jonathan Holder is on day 13 of his big skate down.  He is already south of Birmingham having started out from John O’Groats.  His destination is Land’s End and he is doing the entire journey on a longboard.   In completing over 800 miles on road, lane and cyclepath he Read more about Bigskatedown![…]

A Friday thought on engagement.

I just don’t want to talk about Jesus today. A few days ago, at lunchtime I popped into town to stretch my legs and browse the local shops.  After a good walk around and the realisation I don’t actually do browsing, I decided to walk back home and get back to work.  As I walked Read more about A Friday thought on engagement.[…]

A Friday thought on perceptions.

Seeing is believing. What we see is what we believe, it is perhaps our most powerful and trusted sense.  How many of you would consider bidding on a car on EBay with no photos?  Even if the write up was authenticated by Jeremy Clarkson himself, you would most probably want to see it first. We Read more about A Friday thought on perceptions.[…]

A Friday thought on commitment

Don’t be dazzled by the medal and forget about the race you have to run in order to get it! Social media memes are a common feature of modern life.  They range from the amusing, to the worrying to the inspirational.  This week there were a couple that caught our attention at BITS HQ.  One Read more about A Friday thought on commitment[…]